Foreward

On this website “I”, “Hikeandseek”, “Hikeandseek NSW”, “Dan”, “me”, “my”, “myself” will be used interchangeably and refers to Hikeandseek NSW, Hikeandseek NSW on facebook and @hikeandseek on Instagram. Any use of the words “participants”,”patrons”, “customer”, “you”, “your” refers to the user and/or customer of this website.

The images and videos on this website, may not be reproduced, copied, transmitted or manipulated without the written permission of Hikeandseek NSW. This also includes images and videos on Hikeandseek’s social media channels.

The use and participation in any of Hikeandseek’s products and tours indicates acceptance of Hikeandseek’s Terms and Conditions written below.

Please refrain from using this website or purchasing any tours if you do not agree with the Terms and Conditions that govern this website and tours.

Overview

Hikeandseek will work to provide you with a foremostly safe and memorable trip on any tour. All tours are conducted by myself, Dan and by this, you will receive a consistent delivery of safe practice from tour to tour. As per Hikeandseek’s Risk Management Plan (in accordance with Australian Adventure Activity Standard and Good Practice Guides as well as NSW Parks EcoPass requirements) tours will be conducted in the safest manner possible. Every effort will be made by me to ensure participants are well aware of the potential risks and obvious hazards identified pre-tour. Your well-being, health and safety will be of upmost importance. Participants will also be required to sign waivers before all tours that makes sure that all risks and hazards are acknowledged beforehand. Hikeandseek will not be held liable for any damages, injuries, loss or illness due to factors that Hikeandseek deems are reasonably beyond Hikeandseek’s control.

Cancellations

Hikeandseek reserves the right to cancel a partipant’s involvement in a tour if the participant is found to be acting in a manner which violates the Terms and Conditions at any time prior to or during a tour. Cancellation of a partipant’s involvement in a tour will be extended to actions that may lead to the danger and risk of other attendees and that of myself. Offensive, inappropriate actions including (but not limited to) littering, consumption of drugs, disrespect to others will not be tolerated and be deemed as a breach of the Terms and Conditions.

Cancellations will occur when there is not at least 2 people on a small group tour and at least 4 people on a Larger Group Tour. These cancellations made by Hikeandseek will result in full refunds or ticket transfers for those concerned.

When cancellation occurs via a participant or customer 

-          Cancellations prior to 168 hours (7 days or a week) of the tour commence date and time will incur a 30% loss of tour ticket price.

-          Cancellations that occur between 48-168 hours (2-7days) of the tour commence date and time will incur a 50% loss of full tour ticket price.

-          Cancellations that occur within 48 hours (2 days) of the tour commence date and time will result in a 100% forfeit of full tour ticket price.

- Cancellations that occur due to slightly unfavourable weather, where the tour still goes ahead will result in a 100% forfeit of full tour ticket price. On seldom occasion - at Hikeandseek’s discretion - a 50% credit may be applied to a new future tour date.

Tour Date Change

Hikeandseek will try to facilitate Tour Date changes where possible if enough notice is given (more than a week) and provided there is still availability on the subsequent tour at the discretion of Hikeandseek. Where not possible, normal cancellation procedures will apply.

Participant Change / Transfer of Ticket

Hikeandseek will facilitate the change of participants on a ticket where possible. However, it is of the participant’s (former and current) responsibility that all terms and conditions are reviewed and information is relayed and followed.

Updated Covid-19 Cancellations (as of 16/07/2022)

Covid isolation cancellations and other Covid-affected instances will now follow the same cancellation rules as those set out in the Cancellation Tab above. Note that until 16/07/2022 Covid cancellations were given different status but will now be treated as normal cancellation events. Hikeandseek NSW appreciated your understanding.

Weather

Hikeandseek understands that participants will be particularly wary about the effect that weather will play on any given tour. Weather forecasts and conditions advice will be relayed multiple times prior to a tour but it is up to you to prepare accordingly and heed the advice. Please note as an example, that light to moderate rain may not suffice as reason to cancel a walking event but may cancel a waterhole or river-side event. Notice and communication will be given as to the event’s go ahead.

On any given tour day dangerous weather conditions may suddenly eventuate. These conditions include but are not limited to extreme heat or cold, lightning, bushfires, storms, blizzards or snowstorms and any other natural events that I deem too dangerous to conduct any tours. Hikeandseek reserves the right to cancel at any time prior to or during a tour.

When cancelled under these conditions, I will do everything to offer you, the customer, an alternative tour and will transfer your booking to a new tour at a later date (only the price difference charged or refunded to you) or the same tour at no extra charge at a later date. If we cannot settle on a new date for an available tour I will provide you with a refund should you request one.

Alterations to tour itineraries may occur at any time if weather conditions change during a tour and these alterations will be relayed to the participant(s). Alternative options will be offered to the participants and detailed where possible. Where an alternative option cannot be found, a refund (or partial refund according to amount of tour elapsed) will be arranged to the discretion of Hikeandseek.

Transport and Meeting Arrangements

Participants are expected to be at meeting locations and pick up points 15 minutes earlier than the designated time so that departures and tours can commence on time. Hikeandseek reserves the right to depart without any participants that is not at the designated location on time. Where possible and reasonable I may be able to wait a little but not guaranteed. (No Shows and late arrivals will result in a cancellation of tour and no refund will be given unless discussed at the discretion of Hikeandseek)

Photography

Hikeandseek will actively be involved in taking photos and videos on the trip of participants and scenery - both as an added feature of tours with Hikeandseek and for future promotional purposes within social media platforms pertaining to Hikeandseek and the Hikeandseek website. Personal photography is welcome upon Hikeandseek tours and encouraged to be shared by crediting Hikeandseek NSW. Please inform me if there are any such material used for promotional purposes against your consent and these will be removed. By participating in a tour you agree to allow Hikeandseek to use photos from the day but you may inform me at any time if you would prefer not to have your photo featured.